FAQ

Swimming Pool Frequently Asked Questions

Q:  How can I be sure to make the right decision when choosing a pool builder?

Knowledge is power and it’s important to make an educated decision when choosing your pool builder.  We recommend that you speak to your friends & neighbors. Since we’ve been building inground pools in Orange & Ulster Counties for almost 50 years, there’s a good chance that you already know a Chaffee Pool customer!  It’s also a good idea to ask your pool builder for references.  We like to invite you to visit some of our completed pools and speak with the homeowners themselves.  This is also a great way for you to see the quality of our pools as well as get ideas for your own new inground pool.

You should also check with your local building inspector.  All inground pools require a building permit and your building inspector has worked with every pool contractor that has built a pool in his town or village.

When you choose Chaffee’s Swimming Pools, you are dealing with a company that has been headquartered in Campbell Hall, New York for almost 50 years and has more satisfied customers in the Greater Hudson Valley area than any other local pool builder.

Since 1967, Chaffee’s Swimming Pools has grown to be recognized as an industry leading, award winning pool builder who continues to raise the bar on innovative designs and customer satisfaction!

Q:  How long does it take to build a swimming pool?

It generally takes us about two weeks to complete your inground pool installation.  Since we do all the work ourselves and have our own equipment, we aren’t at the mercy of subcontractors.  Most other pool builders in the area use subcontractors to build your pool.  We do everything in-house except for electric (which requires a licensed electrician) and fencing.  You may choose custom features such as stone retaining walls, paver or natural stone decking, outdoor kitchens, gazebos, etc., which may add a little extra time to the project.

Q:  Why do cost estimates vary when pools appear to be the same?

The price of your pool is determined by much more than the size and shape of the pool.  A lot of builders do not include some of the most important factors affecting cost in their estimates.  There are many factors that go into building a swimming pool and there are a lot of places where some pool builders cut corners.  For example:

  • Craftsmanship
  • Quality of materials (smaller pumps & filters, etc.)
  • Design
  • Service
  • Warranties
  • Ease of maintenance

When you buy your pool from Chaffee’s Pools, you can rest assured that you are buying the best quality, crafted swimming pool using only the most innovative and time tested products on the market.  We’ve been building in-ground pools for nearly 50 years for families in Orange and Ulster County and we’re proud to say that our customers are our best source for new pool installations!

Q:  What about warranties?  Is my investment protected?

Absolutely!  Warranties are very important and we will provide you with written warranties for your pool and accessories.  Remember one thing:  warranties are only as good as the company that stands behind them and their reputation.  If the pool builder is not in business for the duration of your warranty, then you have no warranty.  We’ll be here to take care of you and your pool.  Customer satisfaction is our top priority!

Q:  Do I need any special permits to have an inground swimming pool?

Yes.  A building permit is required for all in-ground swimming pool construction in this area.  Don’t worry, we’re happy to handle all the paperwork and get your building permit for you.  We want your pool installation to go as smoothly as you do!

Q:  Will we be required to be home during the time of construction?

No.  Since we do not use subcontractors, we are in complete control of your pool installation.  The only aspect that we are not legally allowed to perform is the electrical and gas hookup.  We can coordinate this for you, but we can’t personally perform the work.